Company Profile

ADOC Mind

State-of-the-art technology is meaningless unless it is easy to use on site.
Always, for those who use it at the work site = pursue an operational perspective.
That is ADOC Mind.

What is the service concept "Operation Service Provider"?

  • In the past IT solutions and IT systems have emphasized design and development parts, so when they are actually delivered to the end user, they are not easy to use, do not settle, do not know if there was a truly introduced effect ... There were frequent occurrences. Without the eyes from such reality, at ADOC International, with the feeling that "We truly want to offer a solution that is pleased after introducing it with customer's eyes", Operation = Operation Service = Service Provider = provider , We propose service concepts, OSPs with the most emphasis on "operation" actually used by end users.

Issues 1
~ We will not engage in operation ~

In the real world of this industry, many companies that develop services and solutions, such as system construction companies and major SIers, do not handle the operation after the design stage and system construction such as requirements definition.
For that reason, even if we introduce a system that we actually developed, not only will not it be established, but various problems will occur frequently, such as it is really difficult to see cost effectiveness.

Issues 2
~ Customer's voice does not reach the development side ~

Manufacturers and vendors who provide customers with troubles specializing in their industry and occupation, and provide fixed packages. With this relationship, we can not solve a wide variety of customer's diverse worries and issues that change everyday. Since we can not respond flexibly to survey, digitize it, and make suggestions for improvement, even in this case even if we introduce the system, the same problem as issue (1) will occur.

Reason for choosing ADOC International

At ADOC International, we set up a system incorporating from "survey" to "construction and operation", and we will start with departure from customer's needs and worries and consistently engage in maintenance, as a service policy. "Survey" digitizes the problems that customers face, at the same time, thoroughly troubleshooting and hopefully to hear, we will cut vague images down to concrete solutions. Even after system and solution execution, we support the maintenance phase, so we have set up a system to prevent troubles after delivery.

By entering from the survey, we quantify the tasks and draw out the needs of vague enterprises. Even after the execution, we will consistently engage in operations with the operational perspective. We support customer's business responsibly by sharing the philosophical level of the company and sharing the know-how and tasks at the operation site level, which can not be covered by a system that simply sells package solutions.
That is ADOC International policy.

OSP 4 phases and specialists

There are four phases of OSP: "investigation phase" "design phase" "execution phase" "operation phase".
In each phase, each specialist who clears the internal examination criteria called OSP - 4 D (Dimension) responds and takes the form of transition to the next phase with customer 's judgment.

  • Investigation phase

    Investigation phase

    We will investigate and diagnose the current situation from three points of "customer's point of view", "viewpoint of need" and "viewpoint of satisfaction". Understand and understand the philosophy and culture of the company that is the customer, hear the problem and needs firmly, and as a result of the survey we will submit a survey report clarifying the situation / trouble . The survey period is assumed to be from 1 week to 3 months, and until the satisfaction with the operation line is included in the survey subject.

DEFINOR

We will investigate and diagnose the current situation from three points of "customer's point of view", "viewpoint of need" and "viewpoint of satisfaction". Understand and understand the philosophy and culture of the company that is the customer, hear the problem and needs firmly, and as a result of the survey we will submit a survey report clarifying the situation / trouble . The survey period is assumed to be from 1 week to 3 months, and until the satisfaction with the operation line is included in the survey subject.

  • Design phase

    Design phase

    Based on the survey data carried out in the previous phase, we will propose a mechanism (structure) and gimmick (function). If it can be compared to sales, the mechanism is the foundation such as acquiring from approach to customer, flow of from deposit to payment, the mechanism is a measure such as changing the sales method according to the campaign and the prospect customer.

DO"K"TOR

In order to improve the work of the customer, "special issue setting" is carried out, and it is a specialist who performs outline design of concrete "mechanism (structure)" "gimmick (function)" for that.

  • Execution phase

    Execution phase

    In the execution phase, we will implement the content proposed in the design phase within the company. In that case, in addition to maintaining the hardware and software aspects necessary for mobility, we will also prepare procedure manuals and educational manuals from the viewpoint of those who actually use it, considering operation.

  • Operation phase

    Operation phase

    In the operation phase, we set up a help desk service that will be available 24 hours a day, 365 days a year for inquiries on new mechanisms / gimmicks that we have introduced, depending on the situation ADOC International's technology We are also doing "rushing service" which the person can rush to the customer.

DESIGNER、DIRE"K"TOR

Specialist who is in charge of the execution and maintenance phase. DESIGNER who has the technology to realize the new "structure (structure)" "gimmick (function)" in customer's environment, and the DIRE"K"TOR who put together with the project will support the site.